A hospice’s primary objective is to give high-quality end-of-life care to persons with terminal illnesses. Everyone in the hospice team ensures the patient has the right to die comfortably and with dignity while also assisting the bereaved family members. A loved one’s death is already a terrible and stressful event. Still, the COVID-19 pandemic has made it even more unpleasant, not just for the patient and their family but also for caregivers. This crisis has highlighted the importance of collaboration and reliable data exchange, which are features that a good electronic medical record (EMR) system can deliver. Hospices have noted that technology played and continues to play a significant role in care providers adjusting to post-COVID changes in healthcare. On the other hand, some hospices are more prepared for these changes since certain capabilities were implemented into their EMR.
- Telehealth Feature
Healthcare organizations have encouraged telehealth services to combat the spread of COVID-19. Patients now can connect with their health care providers via video, audio, and text messaging through interactive applications such as Skype, FaceTime, and WhatsApp. As a result, hospices can reduce costs, improve care quality and delivery, and build a more sustainable model for hospice care by utilizing emerging digital technologies like telehealth.
Data Soft Logic’s Hospice Centre (HC) released its Telehealth Feature in early 2020, allowing hospices to conduct telehealth 2-way real-time audiovisual sessions when on-site visits are not possible or practical. Sessions can also be recorded and placed in the patient’s calendar for easier tracking and review. DSL intends to integrate this with third-party RPM systems to display or reflect patient readings within its software products. This will enable the prompt transfer of patient-generated data from the patient to their care team and vice versa.
- Bereavement Module
Hospices differ from other healthcare providers in that they provide bereavement care. No other healthcare system considers caring for those grieving the loss of a loved one to be an essential part of their service. Hospice is designed to focus on the family’s grieving and the patient’s quality of life improvement. Hospice Centre developed a calendar bereavement module that embodies the heart of patient care and clinical compliance. It can map out interventions or planned activities up to 13 months after the patient’s death to help vulnerable and grieving survivors. It is considered the most robust in the industry as it allows agency customization of risks, interventions, and letter templates to comply with CoPs and plotting of scheduled interventions.
- Webinars and Conferences
As an Intelligent Care Partner, Data Soft Logic commits to keeping agencies updated on the latest trends, policies, and changes within the healthcare industry that affect hospices’ day-to-day provision of care. We conduct regular webinars, info sessions, and conferences in partnership with industry experts on topics relevant to providers. From the hospice way of documentation to the latest final rule, we make sure that our partners are kept in the loop.
Tuesdays aren’t very memorable. It’s the day that follows a long Monday and precedes hump day Wednesday. But, on the other hand, Tuesdays are “choose days” for Data Soft Logic. We choose to spend Tuesdays with our agency partners through Tuesday Tutorials, teaching and learning more about Hospice Centre. DSL’s Tuesday Tutorial is a webinar learning series designed to help agencies use Hospice Centre’s many features and functionalities to provide daily quality care. In addition, we offer bi-monthly sessions to our agency partners to teach them how to use our products wisely and efficiently to make their work lives more manageable.
- Customer Support
DSL has a highly skilled customer support team that can quickly handle and resolve clients’ concerns. Agencies can immediately contact a live person to get quality and immediate technical help. We have the longest customer support hours in the industry, which span from Mondays through Fridays from 6 AM-8 PM PT. We also make it easy for our partners to submit a technical support issue by filling out a form. During the survey period, we also provide the greatest support to agencies. If you need assistance with reports or data for your regular agency surveys, you can come to us. Not only that, but we also ask about our partners’ experiences with our software solutions. By doing so, we will be able to improve our product offerings and better empower you.